Privacy Policy

1.1 Personal Information: When you visit our website or use our services, we may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and postal address. We may also collect information you provide when you communicate with us through email, phone, or other means.

1.2 Usage Information: We may collect information about how you interact with our website, such as your IP address, browser type, device information, operating system, referring URLs, and pages visited. This information is collected using cookies and similar technologies. Please refer to our Cookie Policy for more details.

2.1 We use the personal information we collect for the following purposes:
- To provide and maintain our services, including responding to your inquiries and fulfilling your requests.
- To process and complete transactions, including sending order confirmations, invoices, and delivery information.
- To communicate with you about our products, services, offers, promotions, and updates.
- To personalize your experience on our website and improve our services.
- To understand and analyse how users interact with our website and services, and to monitor and prevent any unauthorized or fraudulent activities.
- To comply with applicable laws, regulations, and legal processes.
- To protect our rights, privacy, safety, or property, and that of our users and the public.

2.2 We may also use your personal information in aggregated and anonymised forms for statistical analysis, research, and other business purposes.

3.1 Cosy Garden Rooms will not pass your information to any third-party companies other than parties working under our direct instruction, unless obligated by law, for example in case of a lawful request by law enforcement authorities.

3.2 We do not sell or rent your personal information to third parties for their marketing purposes.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

We implement reasonable security measures to protect your personal information from unauthorised access, use, alteration, or disclosure. However, please understand that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6.1 You have the right to access, update, correct, or delete your personal information. If you would like to exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable laws.
6.2 You can opt out of receiving promotional emails from us by following the instructions provided in the email. Please note that even if you opt out of receiving promotional emails, we may still send you non-promotional messages, such as those related to your account or transactions.

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and disclose your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Cosy Garden Rooms Ltd.
Email: info@cosygardenrooms.co.uk
Phone: 0115 7722715
Please note that this Privacy Policy applies only to the information collected through our website and services and not to information collected offline or through other means.